You can request to return any item for refund if it is in its original condition (unwashed, unworn, and not used), if you contact Balkan Bred through email within 15 days of the delivery arrival date. This is for all items unless the item was purchased as final sale.
If you’d like to exchange your item(s) for different size(s), you will be required to ship the item(s) back to us, assuming that you have contacted us through email within 15 days of the delivery arrival date. Once you have done this, we will provide you with a shipping address. We will reimburse you for all shipping costs.
If your item(s) arrive damaged, Balkan Bred will immediately send over new item(s), assuming that you have provided photo proof through email within 15 days of the delivery arrival date.
Please note that all purchases on this website are while supplies last, therefore exchanges are based upon available inventory. If your item is no longer in stock, you are eligible for a full refund (excluding shipping costs), as long as the item has not been used and has been within the 15 day limit.
For all returns and exchanges, please email hello@balkanbred.com with the subject line “Returns and Exchanges” and your order number. If photo proof is required (i.e. if items arrived damaged), please attach corresponding photos to the email. Please note: A customer service representative will return your email inquiries regarding Balkan Bred within 2 business days.